Opening Form

For Current and Returning 2024 Weekly/Bi-Weekly Customers

OPENING FORM
For Current and Returning 2024 Weekly/Bi-Weekly Customers

Prior to your scheduled pool opening please remove water and debris from the pool safety cover. If these conditions cannot be met, we may need to schedule a return visit to remove water and/or debris from the cover, which will incur a service charge of $130.00. Note: Pool Safety Cover Removal includes lowering the anchors and is exclusively performed as part of the Pool Opening Service, and is not available as a standalone option. At opening, pool safety covers will be carefully removed, folded, and placed into the cover bag along with winterizing plugs, provided the bag is available and in plain sight.
At the start of the pool season, our pool techs will add a start-up chemical kit. It’s essential to regularly test your water and run the filter at least 12 hours per day to maintain balance after these chemicals have been added to your pool at opening.

1. Notification: We will notify you by email, phone, or text message the week prior (Wed, Thurs or Friday) to let you know your scheduled service day.

2. Scheduling: We make every effort to schedule your pool opening during the week you requested. However, due to high volumes of work, all work is scheduled on a first-come, first-served basis.

3. Requirements for Service at Opening:
• Before your scheduled pool opening, ensure the pool is filled to at least halfway up the tile and/or into the skimmer, and maintain this water level for additional services.
• Place all equipment and accessories, including the pool safety cover, near the pool deck in plain sight unless other arrangements have been made.
• Ensure the electrical power for the pool equipment is turned on, and access to any automation controls is available. Water, electricity, and automation controls must be accessible upon the pool tech’s arrival.
• Make sure all gates and entryways are accessible for the technicians. Please leash your pets.
Note: If any of these conditions are not met, we may need to schedule a return visit, which will incur a service charge of $130.00.

4. Reporting Issues: All questions or complaints must be reported to our office within three (3) business days of the service date.

5. Account Status: All customer accounts must be current to receive any service, including openings, weekly or bi-weekly service and closings. A 1½% finance charge per month will apply to past due balances over 30 days.

6. Customer Presence: You do not need to be home during the service, as long as all necessary equipment, water, electricity, and accessories are available and in plain sight near the pool.

7. Delays: We are not responsible for delays due to weather or ground conditions.